We recommend that you don't schedule main go-lives or upgrades for these dates as applications like SAP Notes lookup, Get Support software, method information administration, and Other folks, may not be offered. We are sorry for just about any inconvenience.
Computer software we support Mission-crucial, expert support and services for the most well-liked business software and databases platforms
From its inception, SAP's Customer Support has stood out for its expanded job outside of bug fixes and concern resolutions. Every day responsibilities incorporate solving tickets and resolving issues, all directed at maximizing buyer enterprise value, securing investments, and optimizing SAP functions. We're a proactive business enterprise lover devoted to serving to consumers achieve their aims.
Schedule a Manager helps you to guide a fifteen-moment contact by using a support supervisor on the medium or higher priority support circumstance having a two hour direct time less than the following situations:
For those who have any questions on these or other support subject areas, remember to tend not to be reluctant to contact CIC.
Hardcat can be a expert computer software suite that that provides several modules to aid consumers improve the utilisation, servicing, and fiscal management of the company’s asset base.
Request a remote services in your behalf, and confirm all stipulations, to be certain a productive support booking
Reap the benefits of our substantial reporting capabilities personalized to your more info preferences, masking historical information and real-time statistics while ensuring access just for suitable stakeholders.
If you are an on-premise buyer, be sure your remote connection is open and supply unique, valid communication knowledge. See SAP Awareness Base Post 2633442 for specifics.
SAP SE as well as Shopper have the ideal to terminate this Arrangement by prepared observe at any time. Segment 2 and three to this Settlement shall endure in case of this sort of termination.
We don’t want to start listing our services And the way astounding we are at our occupation (since little question, you’ve read it all prior to from other IT vendors). So rather, we’ll Permit our recent shoppers do the talking on their own…
SAP again sets the normal in purchaser support innovation, with SAP for Me regarded for its AI-powered functions, personalized consumer knowledge, and seamless support services. Very pleased to become honored because of the ASP!
Generally, associates also accomplish support-related routines as an element of those implementation and operation services and will interact with SAP’s support Firm on behalf of shoppers.
The chat transcript and all of the attachments will always be captured and recorded in the circumstance log, whether the problem is resolved immediately or not.